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Terms and Conditions 100% Transparent Simply Amazing Experiences, LLC. Terms and Conditions The terms & conditions referenced below constitutes as a part of your contract for all parts of your Simply Amazing Experiences Itinerary and any related services. Please contact immediately if you have any questions. Please thoroughly review these terms & conditions of Simply Amazing Experiences, LLC., Simply Amazing Experiences, simplyamazingexperiences.com, herein referred to as SAE. The lead traveler of this notice will be the only recipient of this booking receipt and terms and conditions. It is the sole responsibility of the lead traveler to inform all other parties traveling of the content of the set forth terms & conditions. The lead traveler, by accepting this receipt and making any payment to SAE, acknowledges that they have been advised of, reviewed and therefore accepted these terms and conditions and contract for related services. BOOKING ACCURACY/LEGAL NAMES: Lead traveler is required to immediately review all aspects of their booking to verify (but not limited to:) traveler names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipts. Please notify SAE immediately if any omissions and/or corrections are needed regarding the booking information. Traveler(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and and/or omissions. Traveler is required to verify the accuracy of the traveler’s LEGAL first & last names. It is mandatory that guest names be identical to the Traveler(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents. TRAVEL DOCUMENTS: While assistance is provided with gathering necessary travel documents the travelers(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. Traveler(s) assumes sole responsibility for, and hereby releases SAE from any claims or responsibility for any and all damages incurred as a result of Traveler(s) failure to comply with applicable documentation requirements, including but not limited the requirement that all Travelers procure, and always have on their person the proper travel documents. SAE recommends the Traveler(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements. PAYMENTS: SAE accepts Visa, American Express Discover, and Mastercard via Paypal and/or Cash App for any fees assessed by SAE as an agency. SAE holds reservations based on individual supplier guidelines. If deposit/payment is not received by SAE or the travelers designated supplier on or before the Deposit Due Date, reservations are automatically cancelled. Failure to remit payments on a timely basis will automatically put your booking at risk of cancellation. Please contact us immediately, and in advance of your payment due date, if you will be unable to meet this obligation. Without limitation, Traveler(s) voluntarily hold SAE innocent for cancellation of any booking for either late payment or declinedof a credit card. PRICING: Prices and availability quoted by SAE are not guaranteed until deposit is fully paid. Pricing and availability may change without notice. Traveler agrees that SAE is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is SAE responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold SAE harmless for any actions or damages arising from Supplier pricing. SAE reserves the right to charge Traveler(s) for any increase in taxes, fees or surcharges (i.e. fuel). Travelers (s) acknowledge this right and agree to pay any such additional taxes, fees, and surcharge. AIRFARE: a. General Conditions Governing Air Transport Airline tickets are highly restrictive, non-refundable, and non-transferable. Modification of traveler names, dates, times, routings, or departure/arrival airports is at the sole discretion of the airline and, if permitted, will likely be subject to a substantial change fee. Traveler is responsible for any such fees. About the purchase of air tickets, SAE acts simply as an intermediary between you and the airline. Once you book a reservation, your credit card or debit card will be charged for the amount shown – regardless of whether the reservation is used. Credit will not be given for any unused airline tickets and cannot be used toward any future bookings. Ticket class will be confirmed before being secured. All travel will be round-trip where required unless otherwise specified. Seat assignments are subject to the airlines policies and could be subject to policies where seating assignment isn’t available until of departure. Airline tickets booked through SAE may not eligible to earn frequent flyer miles. You agree to confirm all bookings with the airline prior to the stated date of departure (SAE recommends confirming at least 48 hours prior). Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have enough time for reaching the second airport. The journey to the other airport is at your own expense. SAE will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight. SAE’s responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned by SAE. SAE is not able to specify the type of aircraft to be used by any airline. If an airline cancels or delays a flight, you must work directly with the airline to ensure you arrive at your destination on or ahead of time. SAE will not provide any refund for Trips missed, in part or full. b. Prohibited Practices You agree that you will not deviate from your booking by making any unscheduled stopovers. Tickets may not be purchased and used at fare(s) from an initial departure point on the ticket which is before your actual point of origin of travel, or to a more distant point(s) than your actual destination being traveled even when the purchase and use of such tickets would produce a lower fare. This practice is known as “Hidden City Ticketing” or “Point Beyond Ticketing” and is prohibited. The purchase and use of round-trip tickets for the purpose of one-way travel only, known as “Throwaway Ticketing” is prohibited. The use two or more different tickets issued at round trip fares for the purpose of circumventing applicable rules (such as advance purchase/minimum stay requirements) commonly referred to as “Back-to-Back Ticketing” is prohibited. Where a ticket is purchased and used in violation of these rules, SAE and the applicable air carrier have the right in their sole discretion to take all actions permitted by law, including but not limited to, the following: 1) Invalidate the ticket(s); 2) Cancel any remaining portion of your itinerary; 3) Confiscate any unused Flight Coupons; 4) Refuse to board you and to carry your baggage; 5) Assess you for the actual value of the Ticket which shall be the difference between the lowest fare applicable to your actual itinerary and the fare actually paid; 6) Delete miles in your frequent flyer account and/or terminate your participation in the frequent flyer program; 7) Take legal action against you. c. Loss of air tickets You agree to safeguard your tickets and bear any, and all costs related to loss of theft. If you lose your air ticket or if your ticket is stolen, SAE advises that you immediately report it to the police and to the airline. d. Luggage e. Limitation of Liability for Air Transport Each airline has its own policy regarding luggage. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport. The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact yourairline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. SAEstrongly recommends that you obtain an insurance policy covering the value of your items. IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT SAE IS NOT LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO ANY AIRLINE TIMETABLE CHANGES, DELAYS, CANCELLATIONS, MISSED CONNECTIONS, MECHANICAL PROBLEMS, INCLEMENT WEATHER, SEATING REASSIGNMENTS, LOST/DELAYED BAGGAGE, SCREENING AND SECURITY DELAYS, REFUSED BOARDING OR FAILURE TO CHECK-IN PROPERLY. ACCOMMODATIONS AND ACTIVITIES: “Accommodations” are defined as lodgings in a dwelling or similar living quarters afforded to travelers including, but not limited to, hotels, condos, quarters in cruise ships, motels, time shares, camp grounds, and resorts. Vacation homes and rental properties are sometime offered and secured as accommodations. a. Accommodation classifications The number of stars attributed to the hotels and other providers of accommodations quoted by SAE correspond to a classification established as a point of reference in accordance with local standards in the host country. Please be advised that accommodations and the “star” designations may vary from country to country. The comments we make in our descriptions are based on our knowledge of the establishments and the comments we have received from customers. SAE makes no guarantee about the suitability or availability of accommodations, and if the accommodations sought are unavailable, we will do our best to reserve comparable accommodations, if possible. You would bear any additional costs, i.e. upgrades, etc. We reserve the right, for technical reasons, in cases of force majeure or actions by third parties, to replace the planned hotel with accommodation of the same category offering equivalent services. This would only be in exceptional circumstances and in such cases, we will inform you as soon as we are aware of this necessity. b. Taking possession of and vacating your room Policies regarding taking possession of and vacating rooms often vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the relevant policies and times. SAE is not responsible for any charges and damages resulting from your failure to timely take possession or vacate your room. c. Types of room Room classifications and amenities may vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the specific amenities offered at the time of your stay. SAE makes no guarantee that its descriptions and photographs are an exact representation of the rooms offered. d. Meals These depend on the meal plan chosen / applicable. • All-inclusive. This includes accommodation, breakfast, lunch, dinner and normal drinks (mineral water, fruit juice, sodas, wines, local alcohol). Some alcoholic drinks may not be included and will be billed separately. • Full board. This includes accommodation, breakfast, lunch and dinner, but no drinks. • Half board. This includes accommodation, breakfast and either dinner or lunch, but no drinks. In the case of full board or half board, drinks are not included, unless specifically mentioned in the description. In some countries drinking water is not always available, and any bottles of drinking water bought are therefore at the customer’s expense. It is necessary to comply with the all relevant rules, particularly with regard to the opening hours of the restaurant(s) or bar(s), and the places designated for the consumption of meals and drinks. e. Activities offered during your stay An activity may not be appropriate for all ages or for individuals with certain medical conditions. SAE may not be held liable in the event of an incident or accident which is due to a lack of vigilance on your part. It may happen that certain activities referred to in the Trip description are no longer provided by our local provider for climatic reasons, in the event of force majeure, during a stay out of the tourist season, or when the minimum number of participants required for providing a given activity is not reached (examples: group sports, children’s clubs). In the early or late season some activities may not be available, some of the facilities (restaurant, swimming pool, etc.) may be closed, or maintenance work may be in progress. As a general rule, entertainment and sports activities may vary in frequency depending on how many people are staying at the time and on climatic conditions. Particularly during the high season, it is possible that the number of parasols, loungers, sports equipment, etc., are insufficient for the demand. The opening hours of bars, restaurants, and clubs, etc., may be irregular and dependent on the management of the establishment in question. You agree that SAE is not liable for activities unavailable due to any of the reasons listed above. The sports activities offered for collective participation are often organized by outside providers. Any travel costs related to such activities are at the customer’s expense. Similarly, these activities may be withdrawn at the discretion of the organizer if there is insufficient demand. This will not give rise to any entitlement to compensation. YOU ACKNOWLEDGE THAT THE USE OR ENJOYMENT OF AN ACTIVITY MAY BE HAZARDOUS AND INHERENTLY RISKY, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAE SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY OR DEATH; LOST, STOLEN, DAMAGED OR DESTROYED PROPERTY; OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE ACTIVITY, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR AFTER, THE ACTIVITY. f. Infants We ask parents travelling with infants to bring with them the appropriate food for their child, as they may not be able to find it at their destination. You may be asked to pay a charge, for example for provision of a cot and/or for heating baby food and drinks. You should request this when making your reservation, though we cannot confirm the availability of such services. g. Pregnant women SAE advises pregnant women to consult their doctors before making any reservation, in order to confirm that it is appropriate for them participate in the Trip. You agree that SAE will not be liable for any damages arising from inability to participate in any or all of the Trip due to pregnancy or related illness and no compensation will be payable under such circumstances. h. Travelers with special needs or disabilities We pride ourselves in providing all information necessary to assist with travelers with special needs. We ask that if there are any questions regarding accessible accommodations, airfare or activities that it immediately brought to the attention of SAE and/or the supplier directly ahead of time to verify all needs can be met. SAE makes no guarantee as to the ability or availability of any accommodations, activity provider, or facilities advertised on its site to meet the special needs of disabled clients. SAE has no special knowledge regarding the suitability for disabled persons of any portion of any tour or activity offered. Information detailing accessible and special needs services provided are at the sole discretion of the supplier. CANCELLATION POLICIES: All cancellations or no-shows are subject to penalties imposed by the supplier. If you require a copy of these terms, please contact the supplier or your agent at SAE. Additionally, all booking cancellations, transfers to another Agency, or no-shows are considered cancellations and subject to a non-refundable $50 per person fee imposed by SAE , this includes itineraries provided with less travelers than initially agreed upon. The cancellation fees imposed by SAE are waived if the written request is received within a 3-business day grace period from your booking date as noted on the attached confirmation. All cancellations MUST be in writing and sent to SAE by email to payments@simplyamazingexperiences.com. Cancellations sent to any other address will not be processed. Upon making the booking, Traveler(s) hereby accept & acknowledge liability for all cancellation fees imposed by SAE and the supplier. Cancellations are posted on day that the complete cancellation documents are received by SAE so long as they are received before 5:00 p.m. Pacific Time on a business day. All other cancellations will be posted on the next business day. Example: If an email is received at 6pm on Saturday – when we are closed – it will NOT be processed until the following Monday morning. Your cancellation will be confirmed via email when processed. TRAVEL PROTECTION: Travel insurance protection is Strongly Recommended. As your travel agent, we have a professional responsibility to recommend the purchase of travel protection to protect both you and your vacation. While we do offer coverage through certain carriers, we cannot compare all the policies or companies currently in the marketplace. This responsibility rests solely with you the customer and we advise you to do your research and find coverage that best fits your individual needs. SAE is limited to advising you of the need for such coverage. By declining travel protection, you acknowledge and accept liability for any cancellation penalties, damages and/or out–of-pocket expenses incurred. You also acknowledge and accept responsibility for arranging and paying for any treatment in case of a medical emergency while traveling. Please note that if you decline this type of coverage, you have waived your right to this important coverage and your confirmation will note “declined” next to the travel protection section of your confirmation. If you HAVE purchased travel protection, please remember to review your confirmation for accuracy and call us immediately if you believe you have travel protection and your confirmation indicates declined. Failure to contact us will be considered waiver of travel protection. We urge you to read your policy when it arrives as it contains important information. This information includes, but is not limited to, details on the extent of coverage and procedures for making a claim. All requests for service under the policy must be filed directly with the travel insurance provider, in accordance with the policy terms and conditions, which you the traveler are responsible for reviewing upon receipt of your travel protection policy. SAE is not able to give advice about possible cancellations and any associated claims processing. All queries regarding cancellation, penalties, coverage should be directed to your travel insurance provider. Please note that the travel insurance provider may not be allowed to discuss your claim with SAE due to privacy laws (e.g. HIPAA). Accordingly, you acknowledge that SAE cannot be involved in any aspect of your claim/request for service. Traveler(s) acknowledge and agree that SAE has no control over the travel insurance provider or its coverage decisions, and as a result SAE is not responsible for and shall not be liable for policy coverage, claims processing, or the denial of any claims. AGENT/INTERMEDIARY: SAE is simply an intermediary between the Suppliers and the public. SAE does not own or operate any of, hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods or services for the Traveler (s)’ trip. Traveler (s) acknowledge and agree that SAE shall not be responsible for any loss, damage, delay, inconvenience or injury to Traveler(s) or group members as a result of a breach of contract, act or omission whether willful or negligent, criminal or otherwise of any person other than SAE or its direct employees, including but not limited to these Suppliers, their employees, agents, servants, or representatives. Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Traveler(s) acknowledge and agree that SAE is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections or any other condition beyond its control. SAE is not liable for any loss due to Traveler’s gambling and is not responsible for any purchases made while on the trip. SAE recommends that all Travelers be in good physical and mental health and have medical approval to travel. Any physical disabilities must be reported to SAE at the time of reservation upon initial booking so SAE can contact the Suppliers to investigate amenities and/or special accommodations offered. Traveler is required to provide his or her own personal or individually prescribed devices such as wheelchairs, walkers, or similar devices. If more than minor assistance is needed, Suppliers may require that the Traveler be accompanied by a companion who is capable of, and responsible for, providing such assistance. Suppliers often reserve the right to reject Travelers whose mental or physical condition may interfere with the itinerary. Traveler(s) acknowledge and agree that SAE shall be held harmless for any and all claims relating to Supplier rejection relating to mental or physical condition. While SAE prides itself on selecting top quality Suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied. Traveler(s) acknowledge and agree that SAE shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. In no event shall SAE be liable for any accident which occurs in hotels, in resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The Traveler admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation and handling of travelers and baggage. LIMITATION OF LIABILITY: Without limitation, Traveler(s) assume the risk of, and agree that SAE is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of crew, or lost/damaged/delayed luggage. MODIFICATION OF TERMS AND CONDITIONS: The Terms and Conditions may be amended or modified by SAE at any time without notice. It is therefore essential that you consult the Terms and Conditions prior to making each booking, particularly in order to ensure what provisions are in operation in case they have changed since the last time an order was placed by you. Only those who have accepted the Terms and Conditions and affirmatively indicated their consent to be bound by the Terms and Conditions may make a booking with SAE. Without this acceptance any order is subject to cancellation at any time. The failure of SAE to act with respect to a breach of these Terms and Conditions by you, or others, does not waive its right to act with respect to subsequent or similar breaches. SAE does not guarantee it will act against all breaches of this these Terms and Conditions. SEVERABILITY: If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. HEADINGS: Headings are for reference purposes only and do not limit the scope or extent of such section. MANDATORY ARBITRATION / FORUM / CHOICE OF LAW: The Parties hereby agree that any and all disputes arising out of or relating to this Agreement shall be submitted to final binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association and shall be governed by the laws of the State of California. The Parties agree that the arbitration shall take place in Marin County, California and will be conducted by a single mutually agreed upon arbitrator. The arbitrator shall permit both sides to conduct reasonable discovery, in her/his sole discretion, and shall render a written award. Payment of the cost of the arbitration, including the arbitrator’s fees and room rental, shall be split equally between the Parties. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The Parties acknowledge and agree that this arbitration is their sole recourse and that they may not file a lawsuit against SAE. If Traveler(s) fails to submit their claim to arbitration and instead files suit, SAE shall be entitled to recover its attorney’s fees and other costs incurred in the enforcement of the terms of this Agreement, including costs incurred seeking referral to arbitration. Traveler(s) and SAE agree that neither party shall be entitled to join or consolidate claims or arbitrate any claim as a representative or class action. For any questions regarding the polices associated on doing business with Simply Amazing Experiences, LLC. please contact info@simplyamazingexperiences.com
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